Stage 1 Validation

Objective – Identify the Genuine

• Initial call with Customer using structured script agreed with client
   
• AVS Trained Stage 1 Operators swiftly assess Risk
   
• Rapid decision according to specified criteria as agreed with client
   
• Low-Risk Customers identified and fast-tracked
   
• Potential fraud managed away by encouraging self-withdrawal
   
• Remaining High-Risk Applications referred to Stage 2 for further validation/rating