“The DigiLog pilot has been a real success with results comfortably exceeding our initial expectations. Not only have we identified and defeated a significant amount of high riskclaims (over 20% of all claims assessed by AVS), we have also been able to identify genuine claimants right at the outset, which has improved customer service through accelerated claims handling for legitimate claims from policyholders.”

Gary Owen, Provident Operations Director

www.providentfinancial.com

“eSure believes in this technology and we believe it can cut fraud. We want to reward honest claimants with faster service and lower premiums, so we consider this technology an important step.”

"Voice Risk Analysis cannot disadvantage a genuine claimant, it will only ever speed up their claim. It will, however, provide an indicator of potentially fraudulent claims and can help direct the search for concrete evidence of fraud. If none is found, the claim will be paid as with any other.”

Gordon Hannah, eSure Head of Claims

www.esure.com